Frequently Asked Questions

What is Lyoir?

Lyoir is an online clothing store serving customers in the United Kingdom.

Lyoir is a company registered in the Netherlands.
Where do you ship from?

Orders are fulfilled from our international warehouse and shipped to customers in the United Kingdom.
Do you offer free shipping?

Yes. We offer free standard shipping on all UK orders.
How long does delivery take?
  • Processing Time: 1–2 business days (Monday–Friday)
  • Estimated Delivery Time: 5–8 business days after dispatch, depending on customs clearance and courier availability.
  • The total delivery time is 6–10 business days, including processing and shipping.
  • Order Cut-off Time: 12:00 PM (GMT), London time

Orders placed after 12:00 PM will be processed the next business day.
Will I need to pay customs or import fees?

All applicable taxes and duties are included in the product price. UK customers will not be charged additional import or customs fees upon delivery.
How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking details.

You can use this tracking number to follow your shipment until delivery.
Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
What if my item is faulty or incorrect?

Please contact us as soon as possible so we can investigate the issue.

We will provide a suitable resolution in accordance with applicable consumer protection laws.
Can I change or cancel my order?

Orders can only be modified or cancelled within a short time after placement.

If your order has already been processed or dispatched, changes may no longer be possible.

Please contact support@lyoir.com as soon as possible.
What payment methods do you accept?

We accept the following payment options for all online purchases:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
Is my personal information secure?

Yes. We use secure technology and trusted third-party providers to process payments and protect personal data in accordance with GDPR and applicable UK data protection laws.

For more information, please see our Privacy Policy.
How can I contact you?

E-mail
support@lyoir.com

Phone:
+31682570786

Customer Support:
Our team is available: Monday to Friday, 09:00 AM – 5:00 (GMT). We aim to respond to and resolve all enquiries within 24 hours on business days.